Cancellations & Returns
14-day right of cancellation – simple, quick and hassle-free
Cancellation period from receipt of goods
Not applicable to business customers
Online, by email & post
Excludes made-to-measure products and on-demand production items
NEW: Cancel with just one click
You can now easily exercise your right of cancellation online:
Alternative cancellation options:
E-Mail an info@bricoflor.co.uk | Phone: 01264 980370 | In writing by post
Your statutory right of cancellation
Your rights as a consumer
As a consumer, you have the right to cancel the contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you, or a third party nominated by you (other than the carrier), take possession of the goods.
Ordered by mistake?
You can cancel your order free of charge within the first 60 minutes. After that, the order will be processed automatically and, where applicable, dispatched. Your right of withdrawal remains in force; the customer is responsible for the cost of returning the goods.
Use our electronic cancellation button (above), send us an email to info@bricoflor.co.uk, a fax to 01264 848584 or a letter by post.
You may also use our cancellation form (see below), although this is not mandatory
Important: After your cancellation, you will receive the exact return address and further instructions from us. Please wait for this confirmation before returning any goods!
You must return the goods without undue delay and in any case no later than 14 days from the day you inform us of the cancellation. The deadline is met if you send the goods before the 14-day period expires.
We will reimburse all payments made (except for return shipping costs) without delay and at the latest within 14 days of receiving your return. We will use the same payment method used for your original order.
Important information
- Return shipping costs: You are responsible for the direct costs of returning the goods. Return costs may vary depending on the size, weight and nature of the product, as well as the collection location.
- Loss of value: Please note that cancellation is only possible for goods in their original packaging. For example, wallpaper rolls with damaged wrapping cannot be accepted for return.
- Refund: The refund will be processed after the goods have been received and inspected by us, using the same payment method originally used for the order.
- Exceptions: For products from the brands ProjectFloors, Gerflor, Granorte, Forbo, Cortex and Tarkett, a 30% re-stocking fee will be deducted from your refund.
Don't like the colour or item?
Contact us – we'll be happy to help you find the right alternative before you return the product.
Mo-Fr: 8:00 am to 5:00 pm